The Challenge
“Where Is My Order?” Is the #1 Support Query
Logistics companies spend 40% of support resources answering delivery status queries. Proactive WhatsApp notifications eliminate this bottleneck.
Features
Built for Logistics
Live Location Sharing
Share real-time delivery location with customers via WhatsApp with live map tracking.
Shipment Tracking
Automated shipment status updates at every stage — picked, in transit, out for delivery, delivered.
ETA Notifications
Smart ETA updates that keep customers informed about expected delivery times.
Delivery Slot Booking
Let customers pick their preferred delivery time slot via interactive WhatsApp messages.
Proof of Delivery
Collect digital signatures, photos, and delivery confirmations via WhatsApp.
Delivery Analytics
Track delivery success rates, customer satisfaction, and communication metrics in real time.
Use Cases
Delivery Excellence at Scale
Proactive communication that delights customers and reduces support costs.
Real-time shipment tracking
Delivery attempt notifications
ETA & slot selection
Failed delivery rescheduling
Proof of delivery collection
Driver-customer communication
Return pickup scheduling
Feedback after delivery